• 1. What is Spy App for computers?

     
    Spy App is the number one rated security and monitoring software for computers. Spy App is the easiest way for you to ensure your kids and other loved ones are safe, or your employees are getting their work done.
     
    Spy App allows you to monitor all activity on the target computer for security and other needs. View chats, program usage, email messages, and more. All information is accessible remotely from your control panel desktop.
     
    Spy App for computers supports:

    1. Windows XP

    2. Windows Vista

    3.Windows 7

    4.Windows 8

    5.Mac OS 10.7 - 10.10.3

  • 2. How does Spy App work?

     
    Spy App runs in the background of the computer it was installed on and collects data as the device’s owner uses it. This data gets sent to your control panel desktop, where you can view it remotely from your mobile phone, tablet, or computer.
     
    It’s as simple as installing Spy App on the target computer, and letting it do its work!

  • 3. What operating systems does Spy App support?

     
    Spy App for computers supports:
     
    1. Windows XP

    2. Windows Vista

    3. Windows 7

    4. Windows 8

    5. Mac OS 10.7 - 10.10.3

  • 4. What does Spy App for computers do?

     
    Spy App gives you the means to keep an eye on the user of a target computer by collecting data and putting it right at your fingertips on your control panel desktop.
     
    1. Screen captures – view exactly what the target computer’s user sees

    2. Keystroke tracker – tracks every key pressed by the target computer’s user

    3. Session activity – keep an eye on how long the target computer’s user is active and inactive every time they use the machine

    4. Program monitoring – sort through a comprehensive list of all the programs on the target machine, which ones are being used, and for how long

    5. View emails – see exactly who the target computer’s user is emailing and what’s in the body and attachments of those emails, even if they’ve been deleted

  • 5. Will Spy App work on tablets?

     
    Spy App works on mobile OS as well as computers, and can be installed on a tablet or a
    phone. Spy App is available for both Android and iOS.

  • 6. Is Spy App legal?

     
    Spy App is completely legal. By purchasing and installing Spy App, you confirm your intention to comply with the user agreements of this software. You agree to install Spy App on your own phone or computer, the phone or computer of your underage child, or the phone or computer whose owner agrees to be monitored.
     
    Spy App was created as a solution for parents looking for an unobtrusive way to keep an eye on their children and for employers to track their worker’s productivity. Using Spy App in accordance with its design is completely legal.
     
    When installing Spy App on a device that belongs to another, it’s up to you to obtain permission to install it and give full disclosure of monitoring practices. Check with your local jurisdiction to determine what other steps you may need to take before installing Spy App on someone else’s device. Spy App does not provide any legal advice or counsel.

  • 7. Is Spy App detectable on the monitored computer?

     
    Spy App runs in the background of the computer it’s installed on—completely unobtrusively. There’s no shortcut icon or alias displayed on the computer. It can only be seen in the Process List and on the drive in 64-bit Windows and with the Activity Monitor on Mac OS.

  • 8. How do I install Spy App?

     

     
    Spy App can be purchased from www.spyapp.com where you can choose between a basic or premium package.
     
    Choose from one of our various plans, whichever best suits your needs, with simple and secure payment. You’ll be given an ID that you will enter on the device to be tracked.
     

     
    To download the app, you need to proceed through a simple authorization. Just type in the ID you received during the purchasing phase and once complete, tracking will start.The user will never become aware the app has been installed on their device.
     

     
    When you purchase Spy App you are also given access to your own personal control panel. From there you can track everything the user of the target device does from any of your own devices. You’ll never miss anything with Spy App. Get comprehensive information on device location, chat messaging, web browsing, and more! You can access your control panel from your mobile phone, tablet, or computer. Or, our special support service mAssistance can remotely install and set it up for you.

  • 9. Where can I see the information from the target computer?

     
    After Spy App is installed and set up, all data from the target computer is immediately available on your control panel desktop. It can be accessed at any time from your phone, tablet, or computer.

  • 10. What will I see on my bank statement?

     
    Depending on the payment processor, Spy App will appear on your statement as AVANGATE*SpyApp.software, paypro-charge.com, or PayPro * SpyApp.

  • 11. Can I monitor two or more computers?

     
    Each subscription only offers the option of monitoring one target device. You can, however, change the target device as much as you want during your subscription. If you’d like to monitor more than one device, you must either purchase more than one subscription or the Family Kit.

  • 12. Can I monitor two or more computer users with Spy App?

     
    As long as the users are all on the same computer, you can monitor any number of them.

  • 13. What if a new version of Spy App gets released?

     
    When new versions of Spy App get released, the version on the target device gets updated automatically without you having to do anything.

  • 14. How do I uninstall Spy App?

     
    Log in to your control panel desktop and navigate to the help area. There, you’ll find instructions on how to uninstall.

  • 15. Can I get a refund if I’m not happy with Spy App?

     
    If you’re not happy with Spy App and your reasons for requesting your money back don’t go against anything in our Refund Policy Agreement, you may be able to receive a refund within 10 days of your original order.
     
    If you’re having any issues with Spy App, contact our support team. They can help you with any trouble you’re having to make sure you’re getting the most out of Spy App.

  • 16. Why does the target computer need to be connected to the Internet?

     
    The target computer sends data from the device itself to Spy App’s servers, which it does over the Internet. The data will only be viewable on the control panel desktop once its uploaded onto Spy App’s servers.

  • 17. Can I reinstall Spy App on another computer?

     
    Spy App can be installed on another computer without any cost. First you must uninstall Spy App from the computer it’s currently installed on. For uninstallation information, log in to your control panel desktop and navigate to the help section, contact customer support, or sign up for our mAssistance service.

  • 18. Can Spy App be detected?

     
    Spy App runs in the background of the target computer and has no shortcut or alias, so Spy App is generally undetectable. However, if you’re installing Spy App on a computer that does not belong to you or your underage child, you must inform the owner that you’re monitoring them.

  • 19. What if I need technical support?

     
    Spy App comes with four levels of technical support:
     
    1. Free email and chat support for Basic Subscription users

    2. Free email and chat support for Premium Subscription users

    3. Phone phone support in addition to email and chat for a one-time payment of $12.99

    4. Personalizes support with mAssistance including assistance with rooting/jailbreak, remote installation of Spy App, and around-the-clock support over phone, email and chat for $37.99